At ISA Assist, we handle claims seamlessly. This is our promise.

With over 25 years of assistance experience and millions of policies served every year, we offer end-to-end healthcare and emergency services, including claim approval, cost control, processing, payment, and care coordination.

Our wide-network of international healthcare and other emergency providers enables clients to access world-class emergency services on direct billing basis.

As for our Emergency Response Center (ERC), it is an essential component of our overarching mission as it allows us to deliver the highest standard of travel assistance. It operates 24/7, 365 days a year, and is equipped with a team of accomplished medical experts and emergency specialists who provide our partners and clients with a seamless and centralized service, be it for medical assistance, evacuation, or other.

Our proprietary claim system includes a variety of features and controls that enable seamless and cost-efficient claims handling. As for our quality control programs, it ensures continuous improvements as well as consistency and reliability in claims handling and servicing.

With ISA Assist, our clients can confidently travel anywhere in the world, knowing that we are standing-by to provide world-class support whenever and wherever they may need it.